Return & Refund Policy
Last updated: 2026
At Jefferson Menswear, we want you to shop with confidence. If you are not fully satisfied with your purchase, you may request a return in accordance with the policy below.
1. 30-Day Return Period
We offer a 30-day return policy from the date you receive your order.
To be eligible for a return, your item must be:
- In the same condition as received
- Unworn, unused, and undamaged
- With tags attached (if applicable)
- In original packaging
- With proof of purchase
2. How to Start a Return
To start a return, contact us at:
Email: support@jeffersonmenswear.com
If your return is approved, we will provide instructions on how and where to send your package.
Items sent back without prior approval will not be accepted.
3. Damaged or Incorrect Items
Please inspect your order upon delivery. If the item is defective, damaged, or incorrect, contact us immediately.
Please include your order number and clear photos of the issue.
4. Non-Returnable Items
- Custom or personalised items
- Used or damaged items
- Final sale items
- Gift cards
5. Exchanges
The fastest way to exchange is to return the item first and place a new order.
6. Refunds
Once we receive and inspect your return, we will notify you about approval status. Approved refunds will be issued to your original payment method.
Processing time may vary depending on your bank or payment provider.
7. Return Shipping Costs
Customers are responsible for return shipping costs unless the item is damaged or incorrect.
8. Cancellations
Orders can only be cancelled before dispatch. After shipping, you must follow the return process.
9. Legal Rights
This policy does not affect your statutory rights under UK consumer law.
10. Contact Us
Jefferson Menswear
Address: 7A Pillory St, Nantwich CW5 5BZ, United Kingdom
Email: support@jeffersonmenswear.com
Phone: +44 1270 625831